In our previous operating model, many applications were submitted without the required photos, reference phone numbers, or supporting information. This created major delays, confusion, and stalled progress for both staff and adopters, ultimately preventing us from processing applications efficiently or fairly.

Under our new system, we will only move forward with applications that are 100% complete.
This includes:

• Clear photos of your fencing, shelter, roaming areas and property,
• Accurate and reachable veterinary and farrier phone numbers,
• All sections of the application fully filled out,
• Any additional documentation (such as landlord approval) when applicable.

Applications missing required information will not be processed. Failure to submit a completed application will result in your application being skipped, and applicants who submit complete applications after you will move ahead of you in line.

This ensures that every adopter begins on equal footing, reduces frustration, and allows us to match donkeys to homes in a smooth, organized, and timely way.

By confirming your continued interest and ensuring your application is complete, you help us build a more reliable and rewarding adoption experience for everyone involved.